1. Scheduled appointments have a 15 minute late period to allow for traffic or parking difficulties. If you think you will be late more than 15 minutes, please call ahead to see if we have the availability to complete your service in full.

  2. Appointments can be cancelled 24 hours in advance by calling 919-773-2221. Please give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our schedules.

  3. Due to Covid-19, we do clean and sanitize our store and equipment very often to make sure a clean and healthy place for our clients ans staffs. if you are sick, please stay home. We have children and immune compromised individuals as clients, we do not want to put their health at serious risk by passing viruses and cold germs on to them. Additionally, if you have a potentially contagious condition on your hands or feet, signs of a fungus or wart for example, we can not provide you service without written consent. We also cannot perform services if you have open or infected wounds. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safe to performed. Please note that you also enter our salon at your own risk.

  4. Please watch your little kids if you brought them with you.

  5. Please be respectful of the people around you who are trying to relax during their nail services. Set your phone to vibrate, and use a moderate speaking tone if you need to take a call. Additionally, pay attention and cooperate with your manicurist to make sure the whole service go smoothly.

  6. We take all forms of credit cards and non-pin debit cards, and cash. Your manicurist will receive her full tip no matter what you method is. Tips are not pooled (except for parties), nor are any service fees subtracted from them. We will hold your belonging or IDs if you got to run to the car to get your wallet. Please ensure you have payment with you before you arrive at our salon. If you leave the salon without paying, we will contact the police and prosecute service to the fullest extent of the law.

  7. Services are non-refundable. If you are not happy with your nails, please make US aware of it before you pay. We will adjust them to your satisfaction or removing enhancements or coatings that have been applied. Absolutely no cash or credit refunds will be given after you have left the salon.

  8. Enhancements and gel polish manicures are guaranteed for 4 business days after your date of service; excluding breakages. If you enhancement or notice chips or lifting in the first 4 days, please call US to schedule a free repair. Repairs after 4 days will be charge $3+/each. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beauty after your service. Traditional polish services are not guaranteed.

  9. For your safety, and ours, our premises are monitored with digital video surveillance.

The Best Nails is not responsible for lost or stolen items or items left in the salon.

We Reserve the Right to Refuse Service To:

  • Anyone with a nail condition we suspect may be contagious.

  • Anyone with open or infected wounds on the treatment area.

  • Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.

  • Anyone more than 15 minutes late for an appointment.

  • Rude, mean, or disrespectful people.

Thank you for supporting The Best Nails